For that: Grab your TV remote and launch the Youtube App. Issue: After resetting the device I could no longer activate the built-in apps via Internet@TV because the user agreement would not appear. There is a bug with the Samsung TV where it sometimes does not load an ap properly. Software Ver: T-KTSU2AKUC-1301.5. Reset the Smart Hub twice, reset the television three times and still had the same problem. We couldn't get any terrestrial channels. Change DNS Server. There are two ways you can open an app. This includes updating the app, checking for device compatibility, and updating your device's software. All while both using wifi and now trying an ethernet cable to the modem and it still gets stuck at the 1st advert. I reset my internet and reconnected to the tv.. my wifi on my phone works and so do Hulu Netflix etc, so they should be on the TV. If the app is listed on the Home menu, use the remote's directional pad to navigate to it and open it. Internet Browser Ver: 3.1.05260 When I select "Install" it looks like it begins to install and displays a zero (0), like it is beginning. When I press the home button I only get icons for Live TV & TV Plus across the bottom of the screen rather than the usual scroll bar where I would select the App . If I click on the apps button (far left in home menu) most of the applications are available and work although interestingly there is ⦠Then last night another problem appeared. I contacted Samsung and they looked at the television remotely. Interestingly when hotspotting Samsung TV to my iphone over 4G it ⦠Model Code: UN65TU700DFXZA. Solution 1. Also, is there any alternative web browser? ⦠Press the Home button to open up the TV's Home screen menu. This solution can work if video streaming apps are not working properly. I have a new Series 8 Crystal UHD TV. Samsung smart TV's are all-in-one entertainment systems, providing easy access to fantastic apps like Netflix, YouTube and Amazon Prime. When you're having issues using an app on your device, whether it's issues with a features in the Settings app, Samsung Notes crashing after an update, or the inability to send email you can try checking a few things. My TV software and app are up to date. Hit Menu button on the remote. The Stan app wonât load on my Samsung TV If you get a blank screen when you attempt to launch Stan, or if it freezes while loading, you may need to confirm that your device is connected to the internet and that it is running the latest software version. Solution 1: Relaunching the app. However, it will not install any apps (Spectrum, HBO MAX, HBO GO, Disney +). Once you've downloaded the apps you want, it's time to enjoy them. Anyone experiencing the same issue? Reset Options for Non-Smart Samsung TVs . Connected to Internet but Smart Hub Apps are not loading. I was told by Samsung that it is an app issue and to contact TV Plus. Has been working fine until today. TV Plus say its a Samsung problem. This is so frustrating. Step 1. I have Samsung 7 Series TV and my Internet Browser suddenly stopped working - it won't load any website. Therefore, in this step, we will be forcing the TV to try to reload the app while it is on the grey screen. If you're experiencing issues with an app that is crashing or isn't opening at all, there are a few different solutions you can try. FYI- I was able to reactivate the Internet@TV and retrieve the user agreement and then download the standard apps by manually setting the time/date/time zone features under clock in the system settings. 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